Terms & Conditions

These Terms govern your relationship with the operator of wazamba as accessed through wazambaz.com. Please read these Terms carefully, as they establish the contractual basis for the use of our online gambling services. Effective date: 1 January 2025.

Definitions

OBSERVE: Accurately define all fundamental legal terms to ensure precise interpretation and execution of these Terms. EXPAND: Consider both explicit and implicit terms essential for online gambling, and their applicability within the AU regulatory context. REFLECT: Present clear, unambiguous definitions serving as the baseline for all obligations and rights in subsequent sections.

• Operator: Refers to Rabidi N.V., the entity operating wazamba via wazambaz.com, headquartered at Dr. H. Fergusonweg 1, Willemstad, Curaçao, and holding remote gaming licence No. 8048/JAZ issued by Antillephone N.V. valid through 31 December 2025.
• User/Player: Any individual who creates an account, places bets, participates in games, or uses any service on wazambaz.com.
• Account: The registered digital profile created by the User for accessing and participating in gambling services on wazambaz.com.
• Bet: A monetary stake placed by a User on an outcome of a game, event, or wager hosted on wazambaz.com.
• Bonus: Any promotional offer, reward, or benefit given by the Operator to the User under specified terms.
• Wager: The act of staking money or bonus funds on a game or event.
• KYC (Know Your Customer): Verification process requiring Users to submit personal identification documents as a measure to prevent fraud, money laundering, or underage gambling.
• Responsible Gambling: The Operator's and User's collective commitment to promote safe and controlled gambling practices in accordance with Australian laws.

Account Registration

OBSERVE: Assess the essential legal requirements for creating a Player account under AU law, including eligibility, authentication, and KYC obligations. EXPAND: Identify implicit requirements on data accuracy, identity validation, password security, and regulatory alignment. REFLECT: Present a step-by-step, compliant process for account creation, mandatory disclosure, and user obligations.

1. Eligibility Requirements:
   • Users must be at least 18 years of age and legally permitted to gamble in their jurisdiction of residence. Account creation by underage individuals is strictly prohibited and subject to immediate termination.
   • The Operator reserves the right to require User confirmation of legal eligibility and may suspend or terminate any account where age or identity verification fails.
2. Registration Process:
   • Users must complete the official registration form accessible via wazambaz.com by providing accurate and truthful information, including full legal name, date of birth, contact details, and residential address.
   • Account activation requires email verification; a confirmation link is sent to the registered email address.
   • Upon first deposit or prior to withdrawal, the Operator will conduct KYC procedures requiring Users to submit valid identification (e.g., passport, driver's licence), proof of address, and, if necessary, proof of payment method.
   • The Operator may request additional documentation to ensure compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations as per AU regulatory standards.
3. User Obligations:
   • All account information provided must remain current and accurate; Users must update the Operator promptly of any changes.
   • Users are solely responsible for maintaining password confidentiality and all activities conducted through their account.
   • Unauthorized use or fraudulent activities will result in immediate account suspension and may be reported to regulatory authorities.

Regional Compliance Note: Under AU law, strict age verification and AML controls apply. Failure to comply results in forfeiture of funds and permanent ban.

Betting & Gameplay Rules

OBSERVE: Review statutory gambling conduct requirements, including transactional integrity and fair play, in both remote and live casino environments. EXPAND: Account for minimum/maximum bet thresholds, types of bets, bet/cancellation rules, and live chat conduct as per Australian and Curaçao regulatory frameworks. REFLECT: Structure a comprehensive, bullet-based layout covering betting mechanisms, authorized/unauthorized actions, and behavioral standards.

• Placing Bets:
  • Bets may be placed on eligible games and events listed on wazambaz.com, strictly in accordance with stated minimum and maximum limits. These thresholds are subject to change and are displayed per game and bet type.
  • Users are solely responsible for verifying their available balance before placing a bet; accidental bets cannot be reclaimed once submitted and confirmed.
• Cancellation & Modification:
  • Bets cannot be cancelled or altered once confirmed except in cases of proven technical error or system malfunction attributable to the Operator. Claims for refund due to apparent system errors should be made immediately to customer support, and restitution is subject to Operator's investigation and discretion.
• Live Casino & Chat Conduct:
  • Polite, respectful behavior is mandatory in all interactive/live casino environments. Insults, hate speech, spamming, threats, solicitation, or any form of fraud, collusion, or abuse may lead to immediate exclusion from chat and/or permanent account suspension.
  • Use of bots, prohibited software, or any method of unlawful advantage is strictly forbidden and subject to legal action.

Legal Obligation: By participating in wagering or live interaction, Users accept all game rules and the Operator's final determination of outcomes. Suspected cheating or manipulation will be investigated and reported in compliance with AU regulations.

Bonus Terms

OBSERVE: Identify explicit bonus activation, claiming, and wagering requirements; EXPAND: Include prohibited activities, eligible games, bonus expiry, and regulations on "bonus stacking"; REFLECT: Bulleted clarification of all material bonus contractual obligations with protective wording for both Users and Operator.

• Bonus Activation & Claiming:
  • Bonuses and promotions are available only to registered Users who meet all eligibility requirements. Activation may require the entry of a specific bonus code or the fulfilment of minimum deposit conditions stated in the promotion details.
  • Bonus availability may be limited by region, game type, or User activity, and is at the sole discretion of the Operator.
• Wagering Requirements & Expiry:
  • Unless otherwise specified, all bonuses are subject to a wagering requirement of at least 35 x bonus amount to be completed within 30 days of activation, but no later than 31 December 2025.
  • Failure to meet the wagering requirements within the specified timeframe will result in forfeiture of the bonus and any associated winnings.
• Game Eligibility & Prohibited Actions:
  • Bonus funds may be used only on games specified in bonus terms; bets placed on excluded games will not contribute to wagering requirements and may result in bonus cancellation.
  • Collusion, multiple accounts, or "bonus abuse" (including use of VPN/proxy to circumvent regional restrictions) is strictly prohibited and may result in account closure and forfeiture of funds.
• Combining Promotions:
  • Bonuses and promotions cannot be combined unless expressly authorized in the relevant promotion details. Any attempt to circumvent stacking prohibitions may lead to annulment of all active promotions.

Legal Disclaimer: Wazambaz.com reserves the right to withhold or retract any bonus or promotional benefit in the case of suspected violation of these Terms or relevant AU law. All decisions by the Operator are final.

Payments & Withdrawals

OBSERVE: Map out all accepted deposit and withdrawal mechanisms, procedural requirements, and contractual safeguards. EXPAND: Address processing times, limits, fees, bonus withdrawal conditions, and AU anti-fraud standards. REFLECT: Set forth robust legal and procedural protections for Users and Operator, integrated with all key data points.

1. Deposit Methods:
   • Deposits can be made via credit/debit cards, e-wallets, cryptocurrency (where permitted), or other locally approved payment systems as detailed on wazambaz.com.
   • The minimum and maximum deposit amounts vary by method and will be clearly displayed during the payment process. All transactions are denominated in the account's base currency.
2. Withdrawal Policy:
   • Withdrawals are permitted only to payment methods owned and registered in the User's name and verified via KYC.
   • Processing periods for withdrawals range from 24 hours to five business days, depending on payment method and successful completion of all security and verification checks.
   • Maximum withdrawal limits may be imposed (as disclosed on wazambaz.com), unless otherwise agreed in writing or required by applicable law.
   • Operator is not responsible for delays caused by third-party payment providers.
3. Fees & Charges:
   • The Operator does not charge fees for deposits or withdrawals, except where specifically disclosed in advance. External banking or processing fees may apply and are the responsibility of the User.
4. Refunds & Reversals:
   • Once a bet is placed and confirmed, all stakes are final. Refunds will be entertained only in the case of system error, technical malfunction, or unlawfully voided bets, following Operator's investigation.
   • Bonuses or promotional funds withdrawn in contravention of stated Terms will be reclaimed and accounts adjusted accordingly.

Compliance Note: All payment activity is subject to anti-fraud and AML screening in accord with AU, Curaçao, and international standards. Any suspicious or unlawful payment attempts will result in reporting to the relevant authorities and may result in account suspension or permanent ban.

Limitation of Liability

OBSERVE: Establish clear boundaries of Operator's financial and operational responsibility. EXPAND: Incorporate exclusions for technical failures, force majeure, and third-party actions, ensuring legal protection for both parties. REFLECT: Precise, legally robust limitation clauses as required for AU online gambling operations.

• Operator Obligations:
  • The Operator shall endeavor to provide fair, transparent gaming and an uninterrupted, secure platform; bets and outcomes are determined according to officially published rules and certified Random Number Generator (RNG) systems.
  • Operator is responsible for the correct crediting of winnings as per game and platform records.
• Exclusions of Liability:
  • The Operator is not liable for any loss, interruption, or damage caused by telecommunication or equipment failure, internet outages, delays in payment processing, or other causes outside its reasonable control, including force majeure events.
  • No liability is accepted for damages or losses resulting from Users' errors, negligent behavior, unauthorized account use, or non-compliance with these Terms.
• Maximum Compensation:
  • In no event shall the Operator's financial liability exceed the lesser of: (a) the amount of the wager(s) in question; or (b) the total funds in a User's account at the time of the incident.

Legal Protection: Nothing in these Terms shall exclude liability for fraud, personal injury, or death caused by gross negligence where such exclusion is not permitted by law.

Intellectual Property Rights

OBSERVE: Recognize and assert the Operator's legal protections for all site content and software. EXPAND: Identify potential infringement areas and inform Users of actionable restrictions. REFLECT: Bullet-proof legal notice, in compliance with global and AU copyright norms.

• Copyright Notice:
  • All content, software, code, graphics, logos, images, and website structure on wazambaz.com are the exclusive intellectual property of the Operator or its licensors and are protected by international copyright and trademark laws.
• Prohibited Uses:
  • Copying, reproducing, modifying, distributing, or publicly displaying any part of wazambaz.com or its services without prior written consent is strictly forbidden and may result in legal action.
  • Reverse engineering or unauthorized access to the underlying software is specifically prohibited.

Legal Obligation: Suspected violations of intellectual property rights may be formally prosecuted and/or reported to competent authorities.

Privacy & Data Protection

OBSERVE: Reference the scope and applicability of the Operator's Privacy Policy. EXPAND: Remind Users of their rights under applicable law, especially in the context of AU data protection requirements. REFLECT: Clearly indicate that all data collection and processing adhere to current privacy standards.

• All personal information provided or collected via wazambaz.com is processed in accordance with the published Privacy Policy and all applicable data protection laws.
• By registering, Users consent to the collection, storage, and processing of their data for the purposes of account management, security, fraud prevention, and the fulfillment of legal/regulatory obligations.
• Users have the right to access, correct, or delete their personal data as set forth in the Privacy Policy or by contacting customer support.

Compliance Note: The Operator employs industry-standard security measures and complies with AU privacy standards to safeguard your personal data.

Changes to Terms

OBSERVE: Outline transparent process for notifying Users of amendments. EXPAND: Ensure notification mechanisms meet AU legal standards on consumer rights. REFLECT: Provide actionable user options in the case of disagreement.

• The Operator reserves the right to amend these Terms at any time. Users will be notified of material changes via email (where provided) and/or prominent banner notice on wazambaz.com.
• Continued use of the services after notice constitutes acceptance of the amended Terms.
• Users who do not agree to the revised Terms must discontinue use of wazambaz.com and may request account closure and withdrawal of any remaining funds, subject to verification and legal constraints.

Legal Obligation: All modifications are enacted in compliance with mandatory AU consumer notification laws and take effect no earlier than seven days after User notification, unless immediate changes are required by law.

Termination & Suspension

OBSERVE: Set forth lawful grounds and procedures for account closure, temporary suspension, and notice. EXPAND: Safeguard User rights while protecting Operator against misuse or legal violation. REFLECT: Detailed, stepwise procedural guide for all parties' security.

1. Grounds for Suspension or Termination:
   • Breaches of these Terms, suspected fraudulent activity, failure to pass KYC verification, multiple account creation, or attempts to circumvent regional restrictions.
   • Legal requests, court orders, or directions from AU or Curaçao regulators.
2. Procedure:
   • Users will receive notice of intended account suspension or termination via registered email and, where possible, onsite notification. Immediate suspension may occur in urgent cases (e.g., suspected fraud or underage gambling).
   • Upon termination, all account funds, less any bonuses or funds subject to forfeiture, will be returned by approved withdrawal method, subject to successful verification and compliance review.
3. User Rights:
   • Users may request voluntary account closure at any time. All account balances, minus outstanding liabilities or bonuses, will be refunded after necessary checks.
   • Disputes regarding account status may be escalated as set forth in the "Governing Law & Jurisdiction" section.

Legal Protection: All actions taken in accordance with AU law, with full cooperation with authorities as needed. Operator reserves all rights to withhold funds suspected to be linked to fraud or other prohibited activities pending investigation.

Governing Law & Jurisdiction

OBSERVE: Specify the relevant governing law and forum for legal disputes. EXPAND: Integrate cross-jurisdictional nuances due to Curaçao licensing and AU user base. REFLECT: Bullet out plain-language dispute resolution and escalation process tailored for AU residents.

• Governing Law: These Terms are governed by the laws of Curaçao, subject to mandatory laws of Australia applicable to consumer rights and online gambling, where relevant.
• Dispute Resolution:
  • Users are encouraged to first contact wazambaz.com support to resolve any dispute informally. If unresolved, disputes may be referred to binding arbitration conducted in Curaçao, unless otherwise required by AU law.
  • Where arbitration is unavailable or unlawful in AU, Users may pursue claims in the courts of their state or territory of residence in Australia.
  • Nothing restricts either party's right to refer a matter to a regulator or to seek injunctive relief in the relevant local jurisdiction.

Compliance Note: Wazambaz.com undertakes to comply with all AU dispute resolution and gambling consumer protection standards to the maximum extent permitted by law.

Contact Information

OBSERVE: Provide all available Operator contact channels in line with AU transparency expectations. EXPAND: Include corporate identity, regulatory and support contacts. REFLECT: Ensure all Users can access prompt and effective communication mechanisms for legal or support matters.

• Operator: Rabidi N.V. (parent company) operating wazambaz.com, with headquarters at Dr. H. Fergusonweg 1, Willemstad, Curaçao.
• Official Website: https://wazambaz.com
• Customer Support: Please use the contact form on the official website or refer to in-site support for all queries, including legal matters.

Note: As at 1 January 2025, dedicated phone numbers, direct support emails, and mailing addresses are not specified; updates will be published via the "Contact Us" page of wazambaz.com as required by law. For regulatory or escalated legal contact, correspondence should be addressed to the headquarters address above.