burger icon
Wazamba Сasino Casino
Log In

Responsible Gaming

Responsible gaming is a core principle at wazamba on wazambaz.com, guiding players towards an informed and conscious approach to gambling entertainment. Our mission is to provide a secure, supportive environment where gaming remains an enjoyable pastime, not a source of harm. wazamba is dedicated to assisting players with effective tools, comprehensive guidance, and direct access to support in accordance with the strictest standards of Australian regulation and global industry best practices.

Risk Awareness

OBSERVE: Australian gambling regulations, such as those outlined in the Interactive Gambling Act 2001 and practices supported by responsible gaming bodies, require explicit player education about gambling risks. Players must be made aware of behavioural indicators of problematic play and provided means to self-assess their habits.

EXPAND: Research indicates that early identification and personal reflection can mitigate the risk of gambling-related harm. Self-assessment mechanisms are recognized as a legal and ethical expectation in Australia, aligning with National Consumer Protection Framework (NCPF) standards.

REFLECT: In accordance with AU law, wazamba presents below the recognised signs of problematic gambling, followed by a self-assessment test for player self-reflection.

Recognising Signs of Gambling Harm

  • Preoccupation with betting: Frequently thinking about gambling even when not engaged in play.
  • Increasing stakes: Progressive increase in bet size to experience excitement or chase losses.
  • Loss of control: Unsuccessful attempts to reduce or stop gambling, or playing for longer than intended.
  • Neglecting responsibilities: Missing work, school, or social obligations due to gambling activity.
  • Financial distress: Borrowing money, selling possessions, or using funds intended for essential expenditures to gamble.
  • Emotional impact: Experiencing guilt, anxiety, or irritability related to gambling behaviour.

Self-Assessment Questionnaire

If you answer "yes" to any of the following questions, you may be at risk of gambling harm. Honest self-reflection is encouraged:

  1. Do you find yourself gambling longer or with more money than you planned?
  2. Are you trying to win back losses by gambling more?
  3. Has gambling caused financial problems or strained your relationships?
  4. Do you feel anxious or irritable when you are not gambling?
  5. Have you tried unsuccessfully to control, cut down, or stop gambling?
  6. Do you ever lie to others about your gambling?

Regional Compliance Note: In keeping with Australian laws, wazamba encourages players to seek assistance early and provides links to professional resources (see Support Resources section).

Limits & Tools

OBSERVE: The NCPF and AU regulations require operators to provide practical tools for limit setting and time management to empower safe player conduct.

EXPAND: Deposit and time-based controls must be easily accessible, transparent, and reversible only after a cooling-off period, to ensure user autonomy and protect against compulsive behaviour.

REFLECT: On wazambaz.com, players can take active steps to manage their gaming behaviour using the following responsible gaming tools:

Deposit Limits

  • Types of Limits: You may set daily, weekly, or monthly deposit limits, restricting the total amount you may deposit during your chosen period.
  • How to Set Limits:
    1. Log in to your wazamba account at wazambaz.com.
    2. Navigate to Personal Account > Responsible Gaming.
    3. Select Set Deposit Limit and choose Daily, Weekly, or Monthly.
    4. Enter your preferred limit amount in Australian dollars (AUD) and confirm.
    5. Note: Any requests to increase the limit will only take effect after a 7-day cooling-off period, whereas decreases are effective immediately.

Time Spent Controls

  • Session Timer: Set a maximum duration for each gaming session in Personal Account. You will receive a notification before your time elapses.
  • Time-Out Function (24-72 hours):
    1. Within Responsible Gaming Tools, select Time-Out.
    2. Choose your desired break duration: 24, 48, or 72 hours.
    3. Confirm your selection to immediately block access to your account for the specified period.

Legal Obligation: All limit-setting functionalities strictly comply with AU regulatory requirements and are available to all players regardless of account status.

Self-Exclusion

OBSERVE: In accordance with Australian law and best-practice recommendations, every operator must offer structured, transparent self-exclusion mechanisms with easily understandable procedures and clear communication of terms and consequences.

EXPAND: Self-exclusion is a legally protected right for all users. Australian regulatory standards (including NCPF) require provision for both temporary and permanent self-exclusion, operator-acknowledgement, and explicit explanation of the effects and refund policies.

REFLECT: wazamba supports both temporary and permanent self-exclusion, ensuring user requests are handled swiftly and confidentially.

How to Self-Exclude at wazamba

  1. Log in to your wazamba account at wazambaz.com.
  2. Go to Personal Account > Responsible Gaming > Self-Exclusion.
  3. Select desired exclusion period:
    • Temporary: 6 months minimum (up to 5 years)
    • Permanent: Lifetime
  4. Read the terms regarding account restrictions and balance.
  5. Confirm your self-exclusion request. For assistance, contact support using the details in our Contact & Feedback section.

Consequences of Self-Exclusion

  • No account access: Once active, you will not be able to log in or re-activate your account during the exclusion period.
  • Balance access: Current balances can be withdrawn upon request prior to account lock (subject to standard withdrawal terms and verification).
  • Refund policy: Unused funds may be returned if withdrawal is requested prior to lock; further deposits are strictly blocked.
  • Support assistance: Our Responsible Gaming Team will provide ongoing support or facilitate referral to external services as needed.

Regional Compliance Note: Requests for permanent exclusion are irrevocable in compliance with AU standards. All self-exclusion actions are confidential and unaffected by commercial interests.

Support Resources

OBSERVE: Australian law and industry codes require access to recognized support services and transparency in external referral practices.

EXPAND: Effective harm minimisation includes promotion of independent support organisations for gamblers and their families. International and AU-specific agencies should be clearly introduced, describing their support channels and capabilities.

REFLECT: The following organisations provide free, confidential assistance to individuals impacted by gambling harm. Players are encouraged to seek support at the earliest signs of difficulty.

  • GAMCARE
    UK-based, global reach. Offers confidential advice, live chat, and referral services.
    Website: www.gamcare.org.uk
    Helpline: +44 808 8020 133; [email protected]
  • Gamblers Anonymous Australia
    Peer-led support groups across Australia. Weekly meetings, online forums, and self-help resources.
    Website: gaaustralia.org.au
    National Help Line: 1800 858 858
  • Gambling Help Online (Australia)
    Australian Government-funded, available 24/7. Chat, e-mail, telephone counselling, and resource library.
    Website: www.gamblinghelponline.org.au
    Phone: 1800 858 858
  • National Gambling Helpline Europe
    Cross-border support for AU residents abroad. Phone: +800 6643 8888; Email: [email protected]

Each service offers non-judgmental, professional support, avenues for self-exclusion from multiple operators, and assistance for families.

Help for Family

OBSERVE: Australian guidelines require operators to address the needs of affected third parties, including information about support for families and social networks.

EXPAND: Families and friends play a crucial role in supporting individuals with gambling issues. Recognizing warning signs, maintaining open communication, and accessing community resources is strongly encouraged.

REFLECT: The following advice and resources are provided for those seeking to help someone affected by gambling harm.

Practical Steps for Family Support

  • Initiate conversation: Approach your loved one with empathy, expressing concern rather than judgment about their gambling.
  • Encourage self-reflection: Suggest self-assessment tools or professional evaluation.
  • Connect with support: Recommend contacting one of the listed hotlines or joining family support programs.

Family Support Services

Next Steps: Consider speaking with a certified psychotherapist experienced in gambling harm, or contact the provided helplines for immediate advice and intervention planning.

Operator's Commitment

OBSERVE: Under Australian regulations, operators must demonstrate active monitoring and intervention mechanisms to detect and address risky gambling behaviours.

EXPAND: Data analytics, player behaviour analysis, and direct messaging are mandated for timely intervention and notification to at-risk users.

REFLECT: wazamba utilizes advanced internal protocols for early risk detection and user safeguarding on wazambaz.com:

Internal Risk-Check Procedures

  • Behaviour analysis: Automated monitoring systems identify risky betting patterns, rapid session frequency, large or repeated deposits, and evidence of loss-chasing.
  • Proactive warnings: If risk thresholds are breached, players will receive in-account notifications and e-mails advising of detected risk and available help options.
  • Support outreach: Where significant indicators are present (e.g., repeated failed deposit limit increases, multiple time-out requests), the Responsible Gaming Team may proactively initiate direct contact via registered e-mail to offer support and information on available tools.

Legal Obligation: All interventions are performed in accordance with AU privacy and consumer protection laws, ensuring confidential treatment and a commitment to player welfare over commercial interest.

Updates

OBSERVE: Australian Consumer Law requires that material changes to responsible gaming information or operator policy are clearly communicated to affected consumers.

EXPAND: Effective notification mechanisms include visible banner alerts and direct e-mail notifications to all registered users.

REFLECT: Players will be notified of any updates to responsible gaming protocols or this policy page via:

  • E-mail: All registered account holders will receive e-mails detailing policy updates.
  • Website banner: Notifications will appear as a banner on the homepage of wazambaz.com and in the account dashboard.

Last page update: 17 June 2025

Contact & Feedback

OBSERVE: AU standards require easy access to responsible gaming contacts, even if provided by the operator's international team, with clear channels for feedback and support.

EXPAND: The Responsible Gaming Department at wazamba is committed to responding promptly to enquiries and support requests.

REFLECT: For direct assistance, account control requests, or to provide feedback on responsible gaming practices at wazamba (wazambaz.com), please use the following channels:

  • Official website contact form: Visit wazambaz.com and navigate to the Contact Us page to submit a secure feedback or self-control request.
  • Responsible Gaming Department e-mail: [email protected] (for responsible gaming queries only)

If you require immediate assistance for self-exclusion, limit changes, or urgent harm minimisation support, please allow up to 48 hours for a response.

Authorised representative: Olivia Parker
Registered office: Dr. H. Fergusonweg 1, Willemstad, Curaçao (headquarters of Rabidi N.V., operator of wazambaz.com).
Gaming licence: 8048/JAZ (Antillephone N.V., valid until 2025-12-31, remote gaming operations including AU adaptation)

Legal Disclaimer: While wazamba takes every reasonable measure to align with AU responsible gambling standards, actual compliance responsibilities are shared with the end user. Users in AU must adhere to local legislation. For disputes regarding responsible gaming, refer first to our support portal, and escalate to regulatory authorities if necessary.